Frequently Asked Questions

Here is where our most frequently asked and answered questions will be posted as they are suggested.  If you have questions you would like to see answered here please feel free to email them to us.

Q: What is Remote Support?
A: Remote Support is a service that allows us to diagnose and repair 90% of software problems thru the internet.  This saves time and cost for you the customer.  If you can get on the internet we can help remotely in 9 out of 10 cases. Many fixes can be done in less than an hour and some in less than 15 minutes.

Q: Do I Need Anti-Virus Protection?
A: If you use the internet at all you should have a good Anti-Virus and Anti-Malware program.  These programs will protect you from a majority of the malicious programs on the internet.  However Anti-Virus & Anti-Malware programs cannot and will not protect you against everything.  Constant Vigilance & Common Sense need to be used when on the internet.  We offer protection against viruses on an annual subscription model, for more details please check our products page.

Updated October 18th, 2012

Related resources